https://advanceinstitute.com.au/2023/05/02/2-may-in-australian-history/?page_id=8272
Author: Craig Hill
Social Justice Campaigner, Writer, Teacher and Business Consultant. Lived in China and USA. Dealing with disability.
My articles have been cited in New York Times, BBC, Fox News, Aljazeera, Philippines Star, South China Morning Post, National Interest, news.com.au, Wikipedia and many other international publications.
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How women can start a career in business
1 May in Australian History
30 April in Australian History
29 April in Australian History
Micro-Credentials in Customer Service
In today’s highly competitive business environment, customer service has become one of the most important factors in driving customer loyalty and satisfaction. In Australia, where consumers have high expectations when it comes to service, providing exceptional customer service can be the key to success.
Here are some of the reasons why exceptional customer service is so important in Australia:
- It Builds Customer Loyalty: When customers receive great service, they are more likely to become loyal to your brand. This means they will keep coming back to your business and recommend it to others, which can help increase your customer base.
- It Helps You Stand Out: With so many businesses competing for customers’ attention, providing exceptional customer service can help you stand out from the crowd. When customers have a positive experience with your business, they are more likely to remember it and choose it over competitors.
- It Improves…
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28 April in Australian History
How Australia scammed students into welfare debt
Imagine if the Australian government told people they had to willingly repay their social security entitlements, and also pay interest on it. And imagine if people agreed. Sounds a bit far-fetched? Well that's exactly what happened between 1993-2003. The Student Financial Supplement Scheme (SFSS) was a scam introduced by the Australian government 30 years ago, … Continue reading How Australia scammed students into welfare debt
27 April in Australian History
26 April in Australian History
Micro-Credentials: Online, Fast and Affordable Professional Development
Advance Institute of Business offers over 120 online micro-credential qualifications, all of which are nationally recognised.
Micro-credentials are an increasingly popular way for professionals to showcase their skills and knowledge in a specific area. They provide a quick and efficient way to gain recognition for your expertise and can help to differentiate you from your peers.
If you’re looking to advance your career or stay up-to-date with the latest industry trends, micro-credentials can be an effective tool for professional development. Here are some key benefits of micro-credentials and tips for choosing the right ones for you:
Benefits of Micro-Credentials:
- Specific and targeted learning: Micro-credentials are designed to provide targeted learning in a specific area, allowing you to focus on the skills and knowledge that are most relevant to your job or industry.
- Flexibility: Unlike traditional certificate or diplomas programs, micro-credentials can be earned at your own pace…
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25 April in Australian History
Centrelink has a communication problem
My case officer at Centrelink has told me that they are not allowed to send or receive emails and the same rule applies with text messages. Apparently they don't want to commit to anything in writing. This is compounded by the fact that it is near impossible to get through to them on the phone, … Continue reading Centrelink has a communication problem
24 April in Australian History
23 April in Australian History
Leave Lidia alone, but lessons need to be learnt
Did the Prime Minister say that Lidia Thorpe has mental health issues? No, he did not, though many are misrepresenting what he said to advance their own agendas, claiming sexism and racism. Lidia's behaviour was inappropriate, but those claiming to defend her are only vilifying her more, and harming the Yes Campaign of the Voice … Continue reading Leave Lidia alone, but lessons need to be learnt
22 April in Australian History
The need for gun control: A personal perspective
Australia has some of the best gun control laws in the world, and we should not change that. I am sickened every time some crazed redneck in the US points to our gun laws as "proof" that America should not have the same laws. What exactly is the point they are trying to make? That … Continue reading The need for gun control: A personal perspective
The 71 Most Amazing Innovations of All Time
Innovation is a critical component of human progress, driving economic growth, improving quality of life, and advancing social and environmental goals. It refers to the process of developing new ideas, products, services, and technologies that meet current and future needs and challenges.
This video from Bill Gates chronicles the 71 most amazing innovations of all time:
Here are some reasons why innovation is important to business:
- Economic growth: Innovation drives economic growth by creating new markets, increasing productivity, and generating new job opportunities.
- Competitiveness: Innovation helps organizations to stay competitive in the market by improving their products, services, and processes, making them more efficient, effective, and valuable to customers.
- Improved quality of life: Innovations in healthcare, transportation, education, and other areas have significantly improved the quality of life for people around the world, making them healthier, safer, and more connected.
- Environmental sustainability: Innovations in green technologies…
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21 April in Australian History
20 April in Australian History
The changing nature of work: Why we need a UBI
The nature of work is constantly evolving and changing, driven by technological advancements, globalisation, and changing societal norms. Traditional jobs are less common, and for this reason, we need a UBI. This transformation is affecting every aspect of the workforce, from the types of jobs available to the way people work and collaborate with one … Continue reading The changing nature of work: Why we need a UBI
Online training with assistance from a teacher
At Advance Institute of Business, we do things differently. We give you the flexibility of online training with the added benefit of live sessions with experienced industry professionals.
Online training with assistance from a teacher is a popular option for individuals who are looking to develop their skills in a flexible, convenient, and cost-effective way.
With the advent of technology, online learning has become increasingly popular and is now widely available. In this blog post, we’ll explore some of the benefits of online training with assistance from a teacher.
- Convenience: One of the most significant benefits of online training with a teacher is the convenience it offers. You can attend classes from the comfort of your own home or office, and you don’t have to worry about commuting or finding parking. This makes it an ideal option for busy professionals or those who live in remote areas.
- Flexibility:…
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19 April in Australian History
How to plan your business management succession
Planning for management succession is critical for the long-term success and sustainability of any organisation. A well-executed succession plan can help ensure that the company continues to thrive, even when key leaders retire, leave the company, or are promoted.
Here are some steps to consider when planning for management succession:
- Identify key positions: Start by identifying the key positions in your organisation. These are the roles that are critical to the company’s success and would cause significant disruption if left unfilled.
- Define the skills and competencies needed: Once you have identified the key positions, define the skills and competencies needed to perform those roles effectively. This will help you identify potential successors who possess the required skills and competencies.
- Develop a talent pool: Create a talent pool of potential successors for each key position. This can include high-potential employees, individuals who have expressed an interest in the role, and external…
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Craig Hill 