The Australian government established Centrelink with the primary purpose of providing aid to individuals who are in need of it.
Unfortunately, Australian residents don’t believe the agency has performed effectively, which is why a Royal Commission is needed to intervene and restore order.
But why is a Royal Commission necessary, and what will its objectives be?
Centrelink has received criticism for providing subpar customer service. As a result, individuals now frequently encounter agents who lack empathy and must endure lengthy wait times.
Customers become irritated when they are not handled well or with respect when they are already in a tough circumstance, especially for the elderly. Therefore, a Royal Commision is required to ensure that agents are properly trained and up to job standards.
The multiple blunders that Centrelink committ are just another justification for the creation of a Royal Commision. When a computation or data entry error occurs, incorrect entries are produced up until the point of recovery.
One cannot determine whether Centrelink staff’s subpar training or purposefully incorrect computations are to blame. Therefore, it is necessary to establish a Royal Commision to look into it and, hopefully, stop the errors.
Regarding complexity, Centrelink has also failed on its end. Many people who require financial assistance are unable to receive it due to the drawn-out process involved in submitting a successful application.
The procedure makes it nearly impossible for those without internet access, senior citizens, and people with impairments to receive aid.
This problem can be rectified with a Royal Commision in place, and steps should be taken to ensure that there is a streamlined platform that everyone can easily navigate through.
In order to investigate the difficulties persons with Centrelink encounter, a Royal Commission must be established, just as it was with Robodebt, but on a broader scale.
The Commission will be in a position to provide a long-term solution to the difficulties faced by those attempting to get financial aid by carefully examining the procedure, system, and employees.
It appears that now would be a good moment to create a Commission that would work in everyone’s best interests.
Craig Hill is a Brisbane-based Social Justice Campaigner, Writer, Teacher and Business Consultant. He has campaigned for social justice in Australia, promoted human rights in China and worked with the homeless in Honolulu. He holds a Graduate Certificate in Education and a degree in Management.
Thank you to the many people who have donated through this website, so we can keep our work going.
As a social justice campaigner, the costs of campaigning for changes to government legislation are considerable. If you appreciate this work, please consider donating so we can continue operating in this area.
The money raised will be spent on campaigning to state and federal MPs, as well as newspapers and other media across Australia, to improve social justice for all.
So far, I have appeared on national television shows like Sunrise and A Current affair, as well as national news broadcasts, radio and in over 200 newspapers Australia wide. I have also sent numerous letters to all federal MPs and senators.
Please bear in mind that while I am a business consultant, I only work part time due to also being a disabled pensioner. I intend to take these matters to court, but that takes time and money.
Any money raised through donations will be used only to cover these costs.
We would also welcome any help from legal professionals, or professionally qualified volunteers who are willing to assist.
The costs of campaigning for changes to government legislation are considerable. If you appreciate this work, please consider donating so we can continue operating in this area.
The money raised will be spent on campaigning to state and federal MP s, as well as newspapers and other media across Australia, to improve social justice for all.
Please bear in mind that while I am a business consultant, I only work part time due to also being a disabled pensioner. I intend to take these matters to court, but that takes time and money.
Any money raised through donations will be kept in a separate bank account to cover these costs.
I would also welcome any help from legal professionals, or professionally qualified volunteers who are willing to assist.
The costs of campaigning for changes to government legislation are considerable. If you appreciate this work, please consider donating so we can continue operating in this area.
The money raised will be spent on campaigning to state and federal MP s, as well as newspapers and other media across Australia, to improve social justice for all.
Please bear in mind that while I am a business consultant, I only work part time due to also being a disabled pensioner. I intend to take these matters to court, but that takes time and money.
Any money raised through donations will be kept in a separate bank account to cover these costs.
I would also welcome any help from legal professionals, or professionally qualified volunteers who are willing to assist.
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